22 CYBERGROUP CREATING JOBS AND PRODUCING HIGH-QUALITY PRODUCTS IS NO LONGER ENOUGH IN THIS DAY AND AGE. As the success of a business grows, so does its responsibilities. Responsibilities to employees, suppliers, customers and the environment. At Cybergroup we look to take a proactive approach to these challenges. Partners and customers are able to work with us with a feeling of security. It is therefore of the utmost importance that we manage our supply chain to insure that the items that we produce are done so responsibly, paying particular attention to the social and environmental impact that they have. By adhering to strict self-imposed codes of conduct we are able to commit that our products achieve the highest possible quality standards. As a business we are committed to achieving continuous improvement, therefore when we develop products we work in close co-operation with our suppliers and in accordance with the quality standard standard DIN ISO 9001: 2015, the UN Global Compact and quality check our products according to the AQL standard. We conduct regular factory visits and have both products and facilities inspected by our own quality control experts. Our organic cotton products are sourced and manufactured in accordance with the GOTS standard and we ensure that there is no use of single use plastic in the product packaging. In terms of the packaging that we use when shipping goods from our facilities we make sure that everything is FSC-certified. We have adopted a practice of utilising recycled cardboard in our boxes and grass paper mailing bags. We are continuing to make substantial improvements throughout the business via a combination of the materials used in the products themselves, the use of recycled cardboard and the avoidance of unnecessary waste. We measure and report % material efficiency by way of outbound recyclable cardboard. In 2020 we achieved a rate of 49% which was slightly down on the 2019 performance of 56%, this reduction was the direct result of large individual mailing campaigns we undertook at the end of the year as a result of client requirements to deliver to employees working remotely. ISO-CERTIFIED QUALITY MANAGEMENT IN ACCORDANCE WITH DIN ISO 9001: 2015 In 2009, Cybergroup achieved accreditation for our products and services in accordance with DIN ISO 9001: 2008, this has subsequently been updated to be DIN ISO 9001: 2015 and are made available to our clients and business partners.
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