Third-Party Grievance Procedure for Violations of Workplace Standards or International Human Rights Norms at cyber-Wear Heidelberg GmbH
cyber-Wear Heidelberg GmbH is committed to being a sustainable company that respects the environment, upholds human rights, and ensures fair, safe, and healthy working conditions throughout its global supply chain. To support this commitment, cyber-Wear Heidelberg GmbH has established sustainability policies, practices, and a code of conduct—our Workplace Standards—which our suppliers, agents, licensees, and other related service providers are required to follow.
The grievance procedure described below is intended to help cyber-Wear Heidelberg GmbH fulfill its obligations to engage with stakeholders. It provides a mechanism for individuals and organizations to notify us of serious violations of the cyber-Wear Heidelberg GmbH Workplace Standards or to raise concerns related to potential or actual breaches of an international human rights norm connected to the operations, products, or services of cyber-Wear Heidelberg GmbH. Our process is designed to ensure that such complaints are investigated and resolved transparently and fairly.
What Constitutes a Complaint under the Procedure?
A complaint is a report about:
(a) a violation of a workplace standard by a supplier, licensee, agent, or contractor, relevant to that supplier, contractor, or service provider; or
(b) any violation of an international human rights norm that affects a third party, whether linked to an external service provider, supplier, or cyber-Wear Heidelberg GmbH’s own business operations.
Separate, but related, grievance mechanisms exist for complaints regarding cyber-Wear Heidelberg GmbH’s own business practices involving violations of national laws and/or external and internal regulations (e.g., business ethics, data protection, and employment practices). These parallel processes are managed by the Legal and Compliance Team through an internal reporting mechanism to the General Counsel/Chief Compliance Officer.
What Type of Complaint Can Be Filed?
Complaints should be factual and substantiated, providing sufficient information to establish the relevance and seriousness of the issue. It must be clear that the complaint concerns a violation of cyber-Wear Heidelberg GmbH’s Workplace Standards or an international human rights norm, with a direct connection to cyber-Wear Heidelberg GmbH.
Who Can File a Complaint?
Anyone directly affected by an issue or an organization with a formal mandate to represent individuals or communities directly impacted can file a complaint linked to cyber-Wear Heidelberg GmbH’s activities or global supply chain. Complainants must have firsthand access to the circumstances of the complaint and, if an organization, must be a legitimate representative of the affected parties.
How Can a Complaint Be Filed?
– Employees working in factories producing goods for cyber-Wear Heidelberg GmbH should use hotline numbers posted at their workplaces. These hotlines are managed by our Social and Environmental Affairs (SEA) department or, in some countries, by independent third parties and NGOs fluent in workers’ local languages.
– Other third parties are encouraged to submit written complaints via email, fax, or post. Complaints do not need to be in English; they can be submitted in the native language of the complainant or their organization.
Send complaints to sustainability@mycybergroup.com or via fax/post to the relevant regional office:
Europe
cyber-Wear Heidelberg GmbH
Elsa-Brändström-Strasse 4
68229 Mannheim
Germany
Phone: +49 (0) 621 30 983-0
Fax: +49 (0) 621 30 983-444
info@mycybergroup.com
Cybergroup UK Ltd
Hearle House, Unit 5
East Terrace Business Park
Euxton Lane
Chorley, PR7 6TB
United Kingdom
Phone: +44 (0) 1257 676 246
uk@mycybergroup.com
America
Cybergroup International Corp
135 Weston Road, Suite 317
Weston, FL 33326
USA
Phone: +1 (561) 283 1508
usa@mycybergroup.com
Asia
cyber-Wear Shanghai Ltd.
3F, BLDG 2, Yuanzhong Industrial Park,
No. 2071 Hongmei Road, Xuhui District
Shanghai, China
cn@mycybergroup.com
Cybergroup Asia Ltd
Unit 07-08, 16th Floor, Tower 1, Ever Gain Plaza
88 Container Port Road, Kwai Chung, New Territories
Hong Kong
hk@mycybergroup.com
Required Information for a Complaint
Complaints should include the following:
– Company Name: The trade name of the supplier, contractor, or employer providing products or services to cyber-Wear Heidelberg GmbH.
– Workplace Name: Details to identify the specific factory, warehouse, business unit, or activity related to the complaint.
– Link to cyber-Wear Heidelberg GmbH Product/Service: Description of the relevant product or service.
– Alleged Violation: Description of the workplace standard or human rights norm breached, with supporting evidence and dates.
– Contact Information: Name and contact details of the complainant.
Additional helpful information may include:
– Extent of the Issue: Number of workers or products affected, severity of the violation, and immediate risks.
– Supporting Evidence: Details about where corroborative information can be found.
– Previous Actions Taken: Details of formal complaints, mediation attempts, or legal proceedings.
– Desired Outcome: Suggested remedies or resolutions.
Confidentiality and Anonymity
cyber-Wear Heidelberg GmbH respects confidentiality and ensures complainants are protected from retaliation. Complainants may also file anonymously, though this limits feedback on complaint outcomes.
Grievance Process Overview
Upon receiving a complaint, cyber-Wear Heidelberg GmbH will:
1. Acknowledge receipt.
2. Conduct an initial assessment of evidence.
3. Investigate thoroughly and transparently.
4. Implement appropriate remedies, if required.
Public Communication of Complaints
Summaries of resolved complaints will be included in cyber-Wear Heidelberg GmbH’s annual UN Global Compact report, without disclosing sensitive details unless agreed by all parties.
For unresolved dissatisfaction with the process, parties may escalate through judicial procedures or other grievance mechanisms, such as OECD National Contact Points.
Germany’s OECD Contact Point:
Federal Ministry for Economic Affairs and Climate Action
National Contact Point for the OECD Guidelines
Scharnhorststraße 34-37
10115 Berlin
Phone: +49 (0) 30 18 615-7651
Email: buero-nks@bmwk.bund.de
[Website](https://www.bmwk.de)